Customer Support Consultant, emails/chats

4 semanas atrás

Florianópolis, Santa Catarina, Brasil SupportYourApp Tempo inteiro
(native German) Customer Support Consultant, emails/chats (LATAM, remote)

4 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Passionate about the world of tech?

What if you had a chance to be part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while working from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Here's what you will do:

  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay up-to-date with cutting-edge technology
  • Work securely with customers' sensitive information
  • Apply the latest customer happiness practices
  • Maintain knowledge of our client's products and services
  • Communicate with developers and other departments in various IT companies

What you need to succeed in this role:

  • Native German and English communication skills
  • At least 6 months of experience in a customer support role
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Great pluses:

  • Experience with CRM systems
  • Experience in crypto/finance

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-term cooperation
  • Opportunities for self-development

Note: Benefits may vary depending on your engagement terms. Specific details will be provided in your agreement.

Who we are:

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've led the industry in premium outsourced customer support, with 8 global hubs. We treat our team like our clients, offering care, individual approach, and positive experiences. We welcome diverse backgrounds. Send your CV in English highlighting your skills

Visit: www.supportyourapp.com

DISCLAIMER

We are a multinational company committed to unbiased hiring. Our candidate assessment is free from discrimination based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected characteristic.

#J-18808-Ljbffr

  • Customer Support Consultant

    Há 2 dias

    Florianópolis, Santa Catarina, Brasil SupportYourApp Tempo inteiro

    Overview (fluent German & English, Golf) Customer Support Consultant (LATAM) Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What You Will Do...

  • Customer Support Consultant

    Há 11 horas

    Florianópolis, Santa Catarina, Brasil SupportYourApp Tempo inteiro US$40.000 - US$80.000 por ano

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Consultant

    1 dia atrás

    Florianópolis, Santa Catarina, Brasil SupportYourApp Tempo inteiro US$104.000 - US$130.878 por ano

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support Consultant

    Há 11 horas

    Florianópolis, Santa Catarina, Brasil SupportYourApp Tempo inteiro US$40.000 - US$80.000 por ano

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • **Customer Service Support Professional**

    Há 4 dias

    Florianópolis, Santa Catarina, Brasil beBeeSupport Tempo inteiro US$104.000 - US$130.878

    **Customer Care Specialist Job Opportunity**We're looking for a skilled and dedicated Customer Care Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring our customers receive top-notch service.As a Customer Care Specialist, your main responsibilities will include:Providing assistance to customers via online...

  • Live Chat Representative

    Há 3 dias

    Florianópolis, Santa Catarina, Brasil beBeeCustomer Tempo inteiro R$2.200 - R$4.500

    Chat Support ExpertWe are seeking a skilled Chat Support Expert to engage with audiences on behalf of content creators via online chat platforms, ensuring a positive experience.Key Responsibilities:Respond to inquiries, resolve issues, and provide accurate information about products and services.Identify opportunities to upsell premium content,...

  • Travel Industry Customer Support Professional

    Há 7 dias

    Florianópolis, Santa Catarina, Brasil beBeeCustomerService Tempo inteiro R$45.000 - R$75.000

    We are seeking a highly motivated and dedicated professional to join our team in the travel industry as a Customer Representative. This role offers an exciting opportunity to provide exceptional support to clients throughout their journey.Key Responsibilities:Customer Service Specialist: Provide detailed, knowledgeable responses to client inquiries via...

  • Multilingual Customer Experience Specialist

    1 dia atrás

    Florianópolis, Santa Catarina, Brasil beBeeCustomerSupport Tempo inteiro US$45.000 - US$60.000

    Unlock Customer Support ExpertiseAs a Customer Support Consultant, you will thrive in a multicultural and multilingual environment while enjoying the flexibility of remote work. This role offers an exceptional opportunity to master new skills, achieve challenging goals, and excel in customer support.Key Responsibilities:Provide top-notch customer and...

  • Customer Experience Advocate

    Há 4 dias

    Florianópolis, Santa Catarina, Brasil beBeeHelp Tempo inteiro R$4.810 - R$8.119

    Customer Care SpecialistWe are seeking a highly skilled and customer-focused individual to fill this role at our organization.Main responsibilities:Offer help to platform users and potential customers via online chatsResolve product or service issues and follow up to ensure resolution of customer situationsCommunicate with technical teams and collaborate...

  • Industry-Leading Customer Support Opportunity

    Há 5 dias

    Florianópolis, Santa Catarina, Brasil beBeeCustomer Tempo inteiro R$42.050 - R$84.100

    Customer Support Specialist RoleWe are seeking a skilled and dedicated Customer Support Specialist to join our team. This individual will be responsible for delivering exceptional customer experiences, resolving technical issues, and collaborating with cross-functional teams.The ideal candidate will possess excellent communication and problem-solving skills,...