Customer Experience Advocate

Há 4 dias


Florianópolis, Santa Catarina, Brasil beBeeHelp Tempo inteiro R$4.810 - R$8.119
Customer Care Specialist

We are seeking a highly skilled and customer-focused individual to fill this role at our organization.

  • Main responsibilities:
  • Offer help to platform users and potential customers via online chats
  • Resolve product or service issues and follow up to ensure resolution of customer situations
  • Communicate with technical teams and collaborate closely with Marketing, Sales, CS, and internal stakeholders
  • Check resolution of problems and follow up with clients by chat and email
  • Create and test bugs to be forwarded to the technical area

Qualifications:

  • English B2+
  • Service mindset with ability to empathize and communicate clearly
  • Willingness to go the extra mile to help customers
  • Analytical profile for technical conversations
  • Prior experience with L1 support
  • Hands-on profile with ability to act independently
  • Ability to manage multiple simultaneous processes
  • Availability to work alternate shifts including evenings

Our organization offers a supportive and collaborative environment remote work 20 days of Annual Leave and opportunities for self-development and growth.



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