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Multilingual Customer Experience Specialist
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As a Customer Support Consultant, you will thrive in a multicultural and multilingual environment while enjoying the flexibility of remote work. This role offers an exceptional opportunity to master new skills, achieve challenging goals, and excel in customer support.
Key Responsibilities:- Provide top-notch customer and technical support via calls, emails, and chats
- Build long-lasting relationships with customers through personalized communication
- Meet team Key Performance Indicators (KPIs)
- Stay up-to-date with cutting-edge technology to deliver innovative solutions
- Work securely with sensitive customer information while maintaining confidentiality
- Maintain expertise on products and services offered by our clients
- Fluent German (C1 for both spoken and written) and English C1
- Proven experience in customer support is essential
- A passion for golf and knowledge of golf rules and equipment are highly desirable
- Ability to work collaboratively in a team and independently
- Personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
- Experience working with luxury brands
- Proficiency in CRM systems
- Fixed schedule: Monday to Friday, 5 AM-1 PM, GMT-3
- Opportunity to work remotely full-time
- Inclusive international work environment
- Compensation in USD
- Competitive bonuses for referrals
- Paid intensive training and probation
- Excellent work-life balance
- Responsive management interested in employee growth and long-term cooperation
- Greenhouse conditions for self-development
We are a leading provider of secure technical, customer support, and CX services for tech companies worldwide. Our team welcomes individuals from diverse backgrounds and experiences, offering a unique chance to grow and develop your skills.
Visit our website to learn more about our company culture and values.
Disclaimer:Our organization maintains an unbiased view towards all candidates, ensuring equal opportunities and benefits regardless of personal characteristics.
