Customer Care Specialist

Há 2 dias

Florianópolis, Santa Catarina, Brasil Snov Tempo inteiro

Junior/Mid Customer Care Specialist 

Hi from Snov.io, the product company of Ukrainian origin

Snov.io is a rapidly expanding IT company with roots in Ukraine, but a global reach with international offices in China and Brazil. Our company specializes in developing innovative solutions for B2B cold sales, and we are seeking talent to join our team and help drive our continued growth.

At Snov.io, we believe in fostering a supportive and collaborative environment where each team member can reach their full potential and contribute to the success of the company

Right now we're searching for a Customer Care Specialist located i n Florianópolis or a nearby area to join our team.

The vacancy for a Customer Care Specialist is a position that requires a candidate with a good level of proficiency in English and skills in working with online chats

Your main responsibilities will include:

  • Offer help to platform users and potential customers
  • Resolve product or service issues
  • Follow up to ensure resolution of customer situations
  • Communicate with technical teams
  • Collaborate closely with our Marketing, Sales, CS, and internal stakeholders teams
  • Check resolution of problems and follow up with clients by chat and email mainly
  • Creating and testing bugs to be forwarded to the technical area

Qualifications:

  • English B2+
  • Service mindset - the ability to empathize, put yourself in other people's shoes, and communicate clearly and directly with customers as with internal team members
  • Willingness to go the extra mile to help customers
  • Analytical profile for technical conversations
  • Prior experience with L1 support
  • Hands-on profile, to also act independently
  • Ability to manage multiple simultaneous processes
  • Ability to work in an agile and fluid environment
  • Availability to work alternate shifts (also evening shifts)
  • Spanish is a plus

What we offer:

  • Remote work
  • 20 days of Annual Leave
  • 10 days of Sick leave
  • Possibility to have up to 60% of your courses covered for professional development.
  • Opportunities for self-development, professional and personal growth
  • Friendly and supportive staff and management 
  • After your second month with Snovio, you'll start receiving healthcare benefit.
  • For your birthday, enjoy a gift of your choice. Just let us know your preference, and we'll take care of the delivery
  • After your first day, let us know your favorite pizza choice. Dinner is on us

We want you to stay with Snov.io for years and we want to build something really big together. #beasnovian

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