Customer Care Specialist

1 dia atrás

Florianópolis, Santa Catarina, Brasil Snov Tempo inteiro
Junior/Mid Customer Care Specialist
Hi from Snov.io, the product company of Ukrainian origin

Snov.io is a rapidly expanding IT company with roots in Ukraine, but a global reach with international offices in China and Brazil. Our company specializes in developing innovative solutions for B2B cold sales, and we are seeking talent to join our team and help drive our continued growth.
At Snov.io, we believe in fostering a supportive and collaborative environment where each team member can reach their full potential and contribute to the success of the company
Right now we're searching for a Customer Care Specialist located i n Florianópolis or a nearby area to join our team.
The vacancy for a Customer Care Specialist is a position that requires a candidate with a good level of proficiency in English and skills in working with online chats

Your main responsibilities will include:

Offer help to platform users and potential customers
Resolve product or service issues
Follow up to ensure resolution of customer situations
Communicate with technical teams
Collaborate closely with our Marketing, Sales, CS, and internal stakeholders teams
Check resolution of problems and follow up with clients by chat and email mainly
Creating and testing bugs to be forwarded to the technical area

Qualifications:

English B2+
Service mindset - the ability to empathize, put yourself in other people's shoes, and communicate clearly and directly with customers as with internal team members
Willingness to go the extra mile to help customers
Analytical profile for technical conversations
Prior experience with L1 support
Hands-on profile, to also act independently
Ability to manage multiple simultaneous processes
Ability to work in an agile and fluid environment
Availability to work alternate shifts (also evening shifts)
Spanish is a plus

What we offer:

Remote work
20 days of Annual Leave
10 days of Sick leave
Possibility to have up to 60% of your courses covered for professional development.
Opportunities for self-development, professional and personal growth
Friendly and supportive staff and management
After your second month with Snovio, you'll start receiving healthcare benefit.
For your birthday, enjoy a gift of your choice. Just let us know your preference, and we'll take care of the delivery
After your first day, let us know your favorite pizza choice. Dinner is on us

We want you to stay with Snov.io for years and we want to build something really big together. #beasnovian

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