AI Customer Support Specialist

1 semana atrás

Florianópolis, Santa Catarina, Brasil Darwin AI Tempo inteiro R$30.000 - R$60.000 por ano

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

  • Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
  • Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
  • Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
  • Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
  • Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
  • Identify recurring issues and contribute to internal documentation and FAQs.
  • Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
  • Audit AI conversations to detect bugs or opportunities for improvement.
  • Ensure that all critical feedback and issues are resolved within the SLA.

Requirements

  • Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
  • Strong troubleshooting skills and ability to resolve issues efficiently.
  • Familiarity with AI behavior, JSON structures, and state machines (training provided).
  • Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
  • Knowledge of process automation; experience with Zapier is a plus.
  • Programming knowledge, especially in Python, is a plus.
  • Ability to explain technical concepts clearly to both technical and non-technical audiences
  • Highly organized, with the ability to manage multiple support cases at once.
  • Strong written and verbal communication skills.
  • A customer-first mindset with a genuine desire to help clients succeed.
  • A team player with adaptability in fast-paced environments.
  • Passion for technology, AI, and continuous learning.

Benefits

●   Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

●   OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

●   Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

●   Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like

  • AI & Sales Enablement Specialist Internship In Bali

    2 semanas atrás

    Florianópolis, Santa Catarina, Brasil EX Venture Inc. Tempo inteiro R$10.000 - R$15.000 por ano

    AI & Sales Enablement Specialist – FlorianópolisFund Size: €90M USD Location: Bali, Indonesia (with global impact) Focus: Future-builders, meaningful innovation Start: ASAP Important Note: This is an unpaid internship. We don't cover accommodation, food, visa, or flights. What do we offer? The chance to build skills that don't exist in...

  • Customer Care Specialist

    Há 6 dias

    Florianópolis, Santa Catarina, Brasil Snov Tempo inteiro R$35.000 - R$45.000 por ano

    Junior/Mid Customer Care SpecialistHi from , the product company of Ukrainian origin is a rapidly expanding IT company with roots in Ukraine, but a global reach with international offices in China and Brazil. Our company specializes in developing innovative solutions for B2B cold sales, and we are seeking talent to join our team and help drive our continued...

  • AI & Product Development Specialist Internship In Bali

    2 semanas atrás

    Florianópolis, Santa Catarina, Brasil EX Venture Inc. Tempo inteiro R$30.000 - R$60.000 por ano

    AI & Product Development Specialist – FlorianópolisFund Size: €90M USD Location: Bali, Indonesia (with global impact) Focus: Future-builders, meaningful innovation Start: ASAP Important Note: This is an unpaid internship. We don't cover accommodation, food, visa, or flights. What do we offer? The chance to build skills that don't exist in...

  • IA Operations Executive

    1 semana atrás

    Florianópolis, Santa Catarina, Brasil Darwin AI Tempo inteiro R$40.000 - R$60.000 por ano

    We are looking for someone to join our Operations team who not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is ideal for someone who enjoys combining their customer service skills, and, techniques to build artificial intelligence assistants for our clients.In this role you will:Carry...

  • Senior Technical Support Manager

    1 semana atrás

    Florianópolis, Santa Catarina, Brasil Duda Tempo inteiro R$40.000 - R$120.000 por ano

    Senior Technical Support Manager (must reside in Florianópolis/SC)We're looking for an experienced Senior Technical Support Manager to help scale and enhance our world-class support team in Brazil while also contributing to global support strategies. If you have a strong technical background in web development, SaaS, and people management, and are...

  • AI & Marketing Growth Specialist Internship In Bali

    2 semanas atrás

    Florianópolis, Santa Catarina, Brasil EX Venture Inc. Tempo inteiro R$30.000 - R$60.000 por ano

    AI & Marketing Growth Specialist – FlorianópolisFund Size: €90M USD Location: Bali, Indonesia (with global impact) Focus: Future-builders, meaningful innovation Start: ASAP Important Note: This is an unpaid internship. We don't cover accommodation, food, visa, or flights. What do we offer? The chance to build skills that don't exist in...

  • Medical Specialist

    Há 6 dias

    Florianópolis, Santa Catarina, Brasil ADX - AI Doctor Experience Tempo inteiro R$60.000 - R$120.000 por ano

    Company DescriptionArtificial Intelligence Experience (AI Experience) is a pioneering organization at the intersection of healthcare, technology, and innovation. Our mission is to transform medical practice by integrating artificial intelligence into clinical, educational, and strategic processes, always keeping physicians at the center of decision-making.We...

  • AI & Workflow Optimization Specialist Internship In Bali

    2 semanas atrás

    Florianópolis, Santa Catarina, Brasil EX Venture Inc. Tempo inteiro R$20.000 - R$25.000 por ano

    AI & Workflow Optimization Specialist – FlorianópolisFund Size: €90M USD Location: Bali, Indonesia (with global impact) Focus: Future-builders, meaningful innovation Start: ASAP Important Note: This is an unpaid internship. We don't cover accommodation, food, visa, or flights. What do we offer? The chance to build skills that don't exist in...

  • AI & HR Specialist Internship In Bali

    2 semanas atrás

    Florianópolis, Santa Catarina, Brasil EX Venture Inc. Tempo inteiro R$40.000 - R$60.000 por ano

    AI & HR Specialist – FlorianópolisFund Size: €90M USD Location: Bali, Indonesia (with global impact) Focus: Future-builders, meaningful innovation Start: ASAP Important Note: This is an unpaid internship. We don't cover accommodation, food, visa, or flights. What do we offer? The chance to build skills that don't exist in textbooks, work on...

  • Customer Success

    Há 6 dias

    Florianópolis, Santa Catarina, Brasil Marcus AI Tempo inteiro R$40.000 - R$80.000 por ano

    Estamos contratando uma pessoa de Customer Success para nos ajudar a construir o primeiro gerente de marketing por IA do mundoSobre o Marcus:Estamos desenvolvendo o Marcus, um agente de IA capaz de planejar e executar todas as ações de marketing que uma empresa precisa para vender mais.Nosso desafio é garantir que todos os nossos clientes saibam...