Customer Experience Manager

Há 7 horas

Florianópolis, Santa Catarina, Brasil beBeeCustomerSuccess Tempo inteiro US$80.000 - US$120.000
Job Description

We are seeking a seasoned professional to oversee our expanding Customer Success Team globally.

The ideal candidate has experience as a Customer Success Manager who has grown into a leadership role, driving revenue retention and growth through exceptional customer services.

This role requires a strategic thinker with excellent analytical, diplomatic, and problem-solving skills. As a lead, you will mentor, coach, and provide feedback to team members while adapting to changing circumstances.

You will work closely with the Head of Customer Success to analyze regional performance metrics, identify trends, and implement process changes to increase efficiency and achieve business objectives.

The right candidate will be comfortable dealing with ambiguity, collaborating across departments, and seeking opportunities for growth and improvement.

Responsibilities
  • Strategic Planning: Develop communication plans, set key performance indicators, and drive strategies to enhance customer engagement, improve retention rates, and increase customer success.
  • Customer Interactions: Resolve escalated customer issues, work closely with team members, and ensure timely resolution.
  • Team Management: Guide and support team members, help them navigate complex customer situations, improve their skills, and achieve their goals.
  • Cross-Functional Collaboration: Establish trustworthy channels of communication, collaborate with Sales, Marketing, Product development, and Support teams to drive customer success.
Required Skills and Qualifications
  • Education: Excellent academic results and relevant degree in Business, Communication, or STEM.
  • Experience: Knowledge and passion for Customer Success, revenue management, and technology, with experience in SaaS or software industries.
  • Skills: Track record of delivering exceptional Customer Success results, commitment to continuous learning, and creative problem-solving.

  • Customer Experience Specialist

    Há 7 dias

    Florianópolis, Santa Catarina, Brasil beBeeBrewing Tempo inteiro R$80.000 - R$120.000

    Brewery Success ManagerOur brewery success manager will ensure that our customers achieve success with our inline brewing intelligence, become long-term partners and help shape the roadmap through real-world feedback.About the RoleWe are looking for an experienced customer success professional to join our team. As a customer success manager, you will be...

  • Customer Success Manager

    1 semana atrás

    Florianópolis, Santa Catarina, Brasil Cognyte Tempo inteiro

    Traditional ways to prevent and investigate crime and terror are no longer enoughTechnology is changing incredibly fast.The criminals know it, and they are taking advantage.We know it too.For nearly 30 years, the incredible minds at **Cognyte** around the world have worked closely together and put their expertise to work, to keep up with constantly evolving...

  • Customer Success Manager

    3 semanas atrás

    Florianópolis, Santa Catarina, Brasil Cognyte Tempo inteiro

    Traditional ways to prevent and investigate crime and terror are no longer enough… Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too. For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly...

  • Customer Success Manager

    2 semanas atrás

    Florianópolis, Santa Catarina, Brasil Cognyte Tempo inteiro

    Traditional ways to prevent and investigate crime and terror are no longer enough… Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too. For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly...

  • Customer Success Manager

    3 semanas atrás

    Florianópolis, Santa Catarina, Brasil Infraspeak Tempo inteiro

    Welcome to Infraspeak.Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across...

  • Customer Success Manager

    3 semanas atrás

    Florianópolis, Santa Catarina, Brasil Infraspeak Tempo inteiro

    Welcome to Infraspeak. Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One . We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration...

  • Customer Success Manager Latam

    3 semanas atrás

    Florianópolis, Santa Catarina, Brasil Infraspeak Tempo inteiro

    **Welcome to Infraspeak.**:Our mission is simple: to transform facilities management with a **collaborative platform** that unifies every part of FM operations into one cohesive system — **enabling every stakeholder to Work as One**.We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end...

  • Senior Customer Experience Specialist

    Há 6 dias

    Florianópolis, Santa Catarina, Brasil beBeeCustomerSupport Tempo inteiro R$42.050 - R$84.100

    Customer Support RoleWe are seeking a skilled professional to provide outstanding customer support via ticket and chat.Main ResponsibilitiesOffer assistance to customers through various communication channels.Help clients utilize product features, identify areas for improvement, and contribute to knowledge base development.Analyze and troubleshoot product...

  • Sr. Customer Success Manager

    Há 4 dias

    Florianópolis, Santa Catarina, Brasil Latamcent Tempo inteiro

    Senior Customer Success Manager Location: Latin America (Remote) Type: Full-Time | C2-Level English Required About LatamCent LatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies.We specialize in placing top-tier professionals in go-to-market, finance, and...

  • Sr. Customer Success Manager

    Há 4 dias

    Florianópolis, Santa Catarina, Brasil LatamCent Tempo inteiro US$90.000 - US$120.000 por ano

    Senior Customer Success Manager Location: Latin America (Remote) Type: Full-Time | C2-Level English Required About LatamCent LatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies. We specialize in placing top-tier professionals in go-to-market, finance, and...