Customer Experience Specialist

Há 4 dias

Florianópolis, Santa Catarina, Brasil beBeeBrewing Tempo inteiro R$80.000 - R$120.000
Brewery Success Manager

Our brewery success manager will ensure that our customers achieve success with our inline brewing intelligence, become long-term partners and help shape the roadmap through real-world feedback.


About the Role

We are looking for an experienced customer success professional to join our team. As a customer success manager, you will be responsible for ensuring our clients are onboarded, supported and achieving measurable results. You will build a consistent pipeline and close new early customers for Nxus Brew.


Responsibilities
  • Ensure existing clients are fully integrated into our platform and achieving desired outcomes.
  • Develop and maintain strong relationships with key stakeholders to drive growth and retention.
  • Collect structured feedback from usage and translate it into product insights to inform future development.
  • Collaborate with cross-functional teams to prioritize features and fixes.
  • Help define and optimize the customer journey to deliver exceptional user experiences.

Qualifications
  • You have an entrepreneurial mindset with experience in customer success and/or technical sales.
  • You are comfortable navigating uncertain and fast-changing environments.
  • You have a passion for technology and ideally experience or a strong interest in the brewing or fermentation industries.
  • You can inspire people with your ideas and innovative mindset, while acting pragmatically and result-oriented.
  • You have excellent communication skills in English.
  • Above all, you want to work with a young, committed team with a start-up mentality.

Benefits
  • Health Care Plan
  • Dental Plan
  • Meal Card
  • NETZSCH Academy
  • OpenEnglish
  • GoGood
  • Annual PPR
  • Quinquênio
  • CLT or PJ contract
  • Hybrid work in Florianópolis, Curitiba, or Pomerode

Seniority level
  • Entry level

Employment type
  • Full-time

Job function
  • Other

Industries
  • Venture Capital and Private Equity Principals

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