Facilitate Business Growth as a Customer Success Expert

Há 3 dias

Florianópolis, Santa Catarina, Brasil beBeeCustomer Tempo inteiro R$90.000 - R$150.000
Customer Success Advocate

At our organization, we are revolutionizing facilities management by unifying every aspect of FM operations into one cohesive system.

This platform enables stakeholders to collaborate seamlessly, ensuring end-to-end collaboration across teams, processes, and assets - with no silos, blind spots, or overload.

We foster a culture of ownership, collaboration, and meritocracy, where great teams build exceptional products for customers.

Our purpose is to positively impact the lives of our customers, team members, and the broader community.

Job Description:Key Responsibilities:
  • Manage customer portfolios to ensure desired outcomes are achieved.
  • Partner closely with customers from activation onward, becoming trusted advisors and ensuring maximum satisfaction and success.
  • Identify opportunities for upselling and cross-selling, collect feedback, and support sales teams with technical demos.
Requirements:
  • Proven experience as an Enterprise Customer Success Manager.
  • B2B market expertise, proficiency in Spanish (written and spoken), and English.
  • A passion for teaching, positive attitude toward challenges, and strong work ethic.
  • Availability for occasional travel, experience using CRM and Cloud software, and prior knowledge of Technical Assistance, Facility Management, or Hospitality operations.
What We Offer:
  • Flexible working hours and a remote-friendly environment.
  • Competitive compensation and benefits.
  • A modern co-working office equipped with everything needed.
  • A dynamic startup environment where growth is rapid.
  • A balanced work environment with autonomy, responsibility, ownership, and freedom to make mistakes and learn from them.

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