Carrier Operations Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil Cloudtalk Tempo inteiro

About the Role:

We are seeking a highly organized and detail-oriented Carrier Operations Specialist to join our team at Cloudtalk. As a Carrier Operations Specialist, you will be responsible for phone number order management and configuration, porting, and other telco carrier-related support to help our customers use Cloudtalk to the fullest.

Key Responsibilities:

  • Handle daily number provisioning, porting requests, and messaging registrations for customers.
  • Ensure customers are compliant with local country regulations.
  • Understand customers' needs and be able to offer alternate solutions when we can't meet their initial request.
  • Maintain internal knowledge bases with up-to-date information from regulators and carriers about coverage, prices, and requirements of global phone numbers.
  • Assist Sales and CSM teams in onboarding new accounts, leading onboarding calls when required.
  • Investigate and escalate issues with numbers and call reachability to L2 support or carriers.
  • Assist with account verifications, KYC, law enforcement requests, and fraud monitoring.
  • Handle other compliance and administrative tasks.

What We Offer:

  • Opportunity to work with a leading AI business communication platform.
  • Personal and professional growth opportunities, with a clear path for advancement.
  • Flexible work arrangements, including remote work options.
  • Competitive compensation and benefits package.
  • Opportunity to work with a diverse and global team.

Requirements:

  • Background in customer support, compliance, or KYC and account verification.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in English and Spanish (Portuguese is a plus).

What to Expect:

  • 30-minute call with our Talent Acquisition team.
  • 60-minute interview with the Hiring team.
  • 30-minute Culture Call.
  • Offer.


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