
Cloud Service Delivery Specialist
Há 4 dias
As a pivotal member of our service delivery team, you will be responsible for ensuring that our cloud services meet the highest quality standards and regulatory requirements.
- To maintain adherence to company policies and guarantee exceptional customer experiences through swift resolution of issues and minimal rejected resolutions / reopen cases
- To contribute to the development of proposals driving service improvement plans
- To independently resolve complex technical tickets and ensure timely fulfillment of agreed SLAs regarding ticket volume and response time for the team
- To provide advanced support for on-call escalations / L3 level support and incident & problem management
Key Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven experience as a DevOps Reliability Engineer or similar role.
- Strong knowledge of cloud platforms, particularly AWS.
- Proficiency in DevOps tools and practices.
- Experience with Jenkins for CI/CD pipelines.
- Knowledge of infrastructure as code tools, especially Terraform.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- Languages: Portuguese and English.
This is an exciting opportunity to join our dynamic team at HCLTech in São Paulo. If you have a passion for delivering high-quality cloud services and driving process improvements, we encourage you to apply.
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