Senior Business Intelligence Specialist

As a key player in our data-driven organization, you'll be responsible for leveraging analytical insights to inform business decisions. You'll collaborate closely with product managers to develop actionable strategies and drive growth.

You'll take ownership of both internal and external reporting infrastructure—building and maintaining dashboards that serve the entire company as well as client-facing analytics. This includes ensuring metric accuracy, clear documentation, and ongoing visibility into performance.

In partnership with our data engineering team, you'll help shape the evolution of our data platform—identifying new data sources, designing schema updates, and ensuring our pipelines meet the growing analytical needs of the business.

We're a lean, highly technical data team with a strong foundation. As we build our data infrastructure from the ground up, we focus on practical, hands-on execution while ensuring our work aligns with both internal and customer needs. Every team member plays a crucial role in shaping the future of data at the company.

We operate at the intersection of technology, product, and business strategy. The director of data is hands-on, ensuring the team has the right toolset and direction. The product manager connects data initiatives with business goals, while our data scientist focuses on building ML models to enhance our product offerings.

We work side by side to ensure data is actionable, scalable, and impactful. Within three months, you will:

• Ramp up on our data infrastructure, product, and customer ecosystem. Understand key metrics, source systems, and analytical tools.
• Take ownership of existing dashboards and ad-hoc requests from product, sales, and customer success teams.
• Deliver your first impactful insights for a product or customer initiative through exploratory analysis and SQL/Python-based querying.
• Collaborate with data engineers to learn the data pipeline and help identify any data quality or access gaps.

Within six months, you will:

• Lead data deep-dives on major product launches or customer behavior patterns, partnering directly with product managers.
• Build or significantly improve a critical internal dashboard and contribute to documentation of business logic and definitions.
• Manage and update the client-facing analytics experience, ensuring consistent, accurate metrics are delivered through embedded dashboards.
• Proactively propose and scope new data sources or transformations that improve visibility or unlock new analysis capabilities.

Within nine months, you will:

• Act as the go-to analyst for one or more core business domains (e.g., product usage, sales funnel, customer health).
• Drive analytics projects that directly influence strategic decisions (e.g., pricing experiments, churn analysis, conversion optimization).
• Partner with engineering to spec out new tables or changes to the data model, supporting long-term scalability of the analytics stack.
• Mentor newer team members or contribute to improving team processes and documentation standards.

Required Skills and Qualifications

• Strong proficiency in SQL for complex data querying and analysis.
• Experience building and maintaining dashboards and BI tools (e.g., Looker, Metabase, Tableau).
• Solid foundation in exploratory data analysis and deriving actionable insights.
• 5+ years working as a data analyst in fast-paced environments, ideally within SaaS and/or Fintech contexts.
• Strong business acumen and ability to communicate complex findings clearly to non-technical stakeholders.
• Proactive mindset and ownership mentality—you don't wait to be told what to explore.
• Comfort operating in a high-growth, sometimes ambiguous, and highly collaborative environment.

Benefits

• Remote flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
• Unforgettable off-sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
• Paid time off and national holidays: Enjoy 20 PTO days yearly and the national holidays for relaxation and rejuvenation.
• Stock options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
• Home office setup: Create your ideal workspace with a dedicated budget for home office essentials.
• Work trip budget: Grow personally and professionally with a budget for work-related trips and co-working.

About Us

We're a revolutionary vertical SaaS company, proudly backed by investors. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way businesses interact with their customers. By integrating cutting-edge technologies and user-centric designs, we help organizations provide seamless digital experiences that are on par with leading tech companies.