Customer Support Representative
Há 10 horas
As a Customer Support Representative, you will be responsible for delivering exceptional customer experiences by identifying and addressing customer needs. Your primary goal is to provide accurate and timely information, ensuring customer satisfaction and loyalty.
Key qualifications include proven customer support experience, excellent communication skills, and the ability to multitask and prioritize tasks effectively. Fluency in English, Spanish, and Portuguese is required, with experience in Payments and eWallet preferred.
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid, and complete information by keeping records of customer interactions
- Follow communication procedures, guidelines, and policies
- Proven customer support experience or experience as a Customer Service Representative
- Ability to be hands-on with high attention to detail
- Familiarity with CRM systems and practices, such as Freshdesk or Zendesk customer service software
- Ability to multitask, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Great set of analytical skills (detail-oriented, problem-solving, data gathering, etc.)
- Good organizational/time management skills
- Active listening
Our company offers competitive salary, growth opportunities within a hyper-growth phase company, individual development plans, excellent working environment, and private medical insurance covered by the company.
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