Customer Service Representative

Há 3 dias

São Paulo, São Paulo, Brasil Jobs for Humanity Tempo inteiro
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.
Company Name: Binance
**Job Description**:
- Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
- Support is via a live chat and phone, and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.
The best Customer Service Representatives are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
**Responsibilities**:
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers' needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritise, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- ** Fluent in English and German**:
- ** Willing to work weekends and irregular hours which will include night shifts**
**Working at Binance**
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire

  • Customer Service Representative

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$65.000 - R$79.000

    Customer Service RepresentativeWe are seeking a bi-lingual customer service representative to work in a fast-paced environment, managing tasks and interfacing with internal and external customers.The ideal candidate will have experience supporting operational tasks, performing centralized support for all geographies and customer care sub teams. This role...

  • Customer Representative

    Há 2 dias

    São Paulo, São Paulo, Brasil Live the Dash Travel Tempo inteiro

    Join us to apply for the Customer Representative - Travel role at Live the Dash Travel . We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout...

  • Customer Service Representative

    4 semanas atrás

    São Paulo, São Paulo, Brasil Masimo Tempo inteiro

    **Job Summary**The Customer Service Representative deals with all orders within his/her assigned regions.**Your responsibilities**:- Initiate new customer set-up in ERP- Process and confirm sales orders placed by customers in the region in compliance with company policies- Resolve order pricing discrepancies- Check product availability and communicate with...

  • Customer Service Representative

    1 semana atrás

    São Paulo, São Paulo, Brasil Danfoss Tempo inteiro

    Requisition ID: 32583- Job Location(s): Guaratingueta, BRDanfoss is looking for an enthusiastic Representative Customer Service. If you are an experienced professional ready to bring forward your ideas, then Danfoss gives you the freedom to do so. The ideal profile will be responsible for answering routine questions and issues about products or services from...

  • Customer Service Representative

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$12.000 - R$15.000

    Customer Service RepresentativeThe ideal candidate will be responsible for providing exceptional customer service to our clients. This role involves handling incoming calls and inquiries, addressing concerns, and resolving issues in a professional and courteous manner.Responsibilities include:Responding to customer inquiries and resolving issues in a timely...

  • Customer Service Representative

    2 semanas atrás

    São Paulo, São Paulo, Brasil Danfoss Tempo inteiro

    Requisition ID: Job Location(s): Guaratingueta, BRDanfoss is looking for an enthusiastic Representative Customer Service.If you are an experienced professional ready to bring forward your ideas, then Danfoss gives you the freedom to do so.The ideal profile will be responsible for answering routine questions and issues about products or services from...

  • Customer Service Representative

    4 semanas atrás

    São Paulo, São Paulo, Brasil Eastman Tempo inteiro

    **Responsibilities**:- Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products and product availability to provide a communications link to the customer. REPRESENTATIVE ACTIVITIES: Records and...

  • Customer Service Representative

    4 semanas atrás

    São Paulo, São Paulo, Brasil Kyndryl Tempo inteiro

    538330BR**Why Kyndryl**- Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...

  • Customer Service Representative

    4 semanas atrás

    São Paulo, São Paulo, Brasil Binance Tempo inteiro

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced, mission-driven organization where opportunities to learn...

  • Customer Service Representative

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro US$60.000 - US$80.000

    Are you looking for a challenging and rewarding career in customer service? We have an exciting opportunity for a Customer Service Representative to join our team.This role involves serving as the primary point of contact for existing clients, managing and coordinating the completion of all language projects. Your responsibilities will include responding to...