Customer Service Representative
1 dia atrás
Key Responsibilities:
- Respond to customer messages in a timely and helpful manner
- Identify and resolve customer issues or escalate when necessary
- Communicate effectively with internal teams to follow up on customer needs
- Maintain detailed records of customer interactions
- Ensure consistent and professional service in every interaction
- Maintain detailed records of customer interactions
- Ensure consistent and professional service in every interaction
Qualifications & Requirements:
- Previous experience in customer service is an advantage
- Experience in Online Gaming, iGaming (slot/casino) is strongly preferred
- Fluent in English and Portuguese
- Deep understanding of slot operations, game launches, and promotional cycles
- Excellent in problem solving and resourcefulness- able to resolve slot and operational issues in a timely manner
- Ability to balance player satisfaction, compliance, and operational efficiency
Job Type: Full-time
Pay: From R$1,600.00 per month
Application Question(s):
- Do you have any relevant experience in iGaming or the casino industry?
- Describe your right to work in the country you're residing in.
Experience:
- Customer Service Representative (Preferred)
Language:
- English (Preferred)
- Portuguese (Required)
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