Customer Service Representative

Há 3 dias


São Paulo, São Paulo, Brasil LUCKY365 CONSULTING LIMITED CORP. Tempo inteiro R$19.200 por ano

Key Responsibilities:

  • Respond to customer messages in a timely and helpful manner
  • Identify and resolve customer issues or escalate when necessary
  • Communicate effectively with internal teams to follow up on customer needs
  • Maintain detailed records of customer interactions
  • Ensure consistent and professional service in every interaction
  • Maintain detailed records of customer interactions
  • Ensure consistent and professional service in every interaction

Qualifications & Requirements:

  • Previous experience in customer service is an advantage
  • Experience in Online Gaming, iGaming (slot/casino) is strongly preferred
  • Fluent in English and Portuguese
  • Deep understanding of slot operations, game launches, and promotional cycles
  • Excellent in problem solving and resourcefulness- able to resolve slot and operational issues in a timely manner
  • Ability to balance player satisfaction, compliance, and operational efficiency

Job Type: Full-time

Pay: From R$1,600.00 per month

Application Question(s):

  • Do you have any relevant experience in iGaming or the casino industry?
  • Describe your right to work in the country you're residing in.

Experience:

  • Customer Service Representative (Preferred)

Language:

  • English (Preferred)
  • Portuguese (Required)


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