Customer Service Agent
Há 4 dias
Job description:
Key Responsibilities:
- Respond to customer messages in a timely and helpful manner
- Identify and resolve customer issues or escalate when necessary
- Communicate effectively with internal teams to follow up on customer needs
- Maintain detailed records of customer interactions
- Ensure consistent and professional service in every interaction
- Maintain detailed records of customer interactions
- Ensure consistent and professional service in every interaction
Qualifications & Requirements:
- Previous experience in customer service is an advantage
- Experience in Online Gaming, iGaming (slot/casino) is strongly preferred
- Fluent in English and Portuguese
- Deep understanding of slot operations, game launches, and promotional cycles
- Excellent in problem-solving and resourcefulness- able to resolve slot and operational issues in a timely manner
- Ability to balance player satisfaction, compliance, and operational efficiency
Job Type: Full-time
Pay: R$2, R$4,340.00 per month
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