Customer Service Agent

Há 4 dias


Rio de Janeiro, Rio de Janeiro, Brasil FH International Consulting Co. Inc. Tempo inteiro

Job description:

Key Responsibilities:

  • Respond to customer messages in a timely and helpful manner
  • Identify and resolve customer issues or escalate when necessary
  • Communicate effectively with internal teams to follow up on customer needs
  • Maintain detailed records of customer interactions
  • Ensure consistent and professional service in every interaction
  • Maintain detailed records of customer interactions
  • Ensure consistent and professional service in every interaction

Qualifications & Requirements:

  • Previous experience in customer service is an advantage
  • Experience in Online Gaming, iGaming (slot/casino) is strongly preferred
  • Fluent in English and Portuguese
  • Deep understanding of slot operations, game launches, and promotional cycles
  • Excellent in problem-solving and resourcefulness- able to resolve slot and operational issues in a timely manner
  • Ability to balance player satisfaction, compliance, and operational efficiency

Job Type: Full-time

Pay: R$2, R$4,340.00 per month



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