Business Process Optimization Specialist
2 semanas atrás
As a key member of our team, you will play a pivotal role in enhancing our user experience. You will dive deep into operational workflows, leveraging your analytical skills to map complex processes and uncover critical insights from data.
This is an exceptional opportunity for a seasoned professional to contribute to the development and implementation of innovative solutions that improve efficiency and scalability.
Key Responsibilities- Executing and leading Customer Experience projects, ensuring timely delivery and alignment with strategic objectives.
- Conducting analysis, mapping, documentation, and optimization of internal customer service processes to identify bottlenecks and improvement opportunities.
- Supporting the implementation of governance frameworks for initiatives and processes, helping to monitor success metrics (KPIs) and maintain clear documentation.
- Collaborating with stakeholders and teams across different countries to ensure successful implementation and integration of area processes and projects.
- Analyzing operational data and customer feedback to provide actionable insights informing new projects or process redesigns.
- Investigating and solving moderately complex operational problems by identifying root causes and proposing robust data-driven solutions.
- Contributing to a culture of continuous improvement by actively participating in the adoption of best practices in process and project management.
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