Technical Support Expert

Há 4 dias


São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$3.500 - R$5.500

Role Summary

We are seeking a highly skilled and motivated Support Analyst to join our team. As a key member of the support team, you will be responsible for providing second-level technical support for LexisNexis products.

Duties and Responsibilities
  • Provide advanced troubleshooting and customer service training to customers.
  • Analyze and resolve complex technical issues in a timely and professional manner.
  • Collaborate with technical and business teams to resolve issues quickly.
  • Create and update knowledge base articles to enhance customer support capabilities.
Requirements
  • College degree in relevant fields or equivalent experience.
  • Experience in technical customer support or related training.
  • Strong troubleshooting, communication, and training skills.
Benefits
  • Opportunity to work with a leading technology company.
  • Chance to develop your technical skills and expertise.
  • Competitive salary and benefits package.
Additional Information
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Technology, Information and Media

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