Advanced Technical Support Expert

Há 2 dias

São Paulo, São Paulo, Brasil beBeeDeveloper Tempo inteiro US$81.969 - US$118.569
Technical Support Specialist

The role of Technical Support Specialist is a highly technical, customer-facing position that serves as an expert on developer platforms.

You will work directly with developers to resolve complex technical issues and provide guidance on integration best practices. This involves creating sample code, knowledge base articles, and participating in developer communities to contribute to the broader ecosystem.

This individual contributor role requires a strong understanding of APIs, SDKs, webhooks, and other advanced features.

Key Responsibilities
  • Troubleshoot and resolve advanced API and integration issues across the Docusign Agreement Cloud platform.
  • Provide subject matter expertise on Docusign APIs, SDKs, webhooks, PowerForms, embedded signing, and more.
  • Collaborate with developers to guide implementation and resolve issues via code analysis, logs, and integration reviews.
  • Participate in 1:1 troubleshooting sessions and act as a point of escalation for advanced support inquiries.
  • Create and maintain sample code, test cases, and technical content to support the broader Docusign developer community.
  • Diagnose customer-submitted code to identify issues and prepare thorough documentation for Engineering escalation.
  • Review and validate internally escalated technical cases to ensure complete and accurate information is captured.
  • Participate in forums and events (e.g., Stack Overflow, webinars, developer conferences) to promote Docusign integration best practices.
Requirements
  • Bachelor's degree in Computer Science, Engineering, or related technical field.
  • 5+ years of experience in technical consulting or enterprise-level client support.
  • 3+ years of SaaS troubleshooting experience in a technical support capacity, including at least 1 year as a developer or 2+ years as a software/test engineer.
  • Experience implementing or supporting enterprise systems of record (ERP, HCM/HRIS, SFA/CRM, etc.).
  • Experience with REST APIs, JSON, XML, SOAP, Pub/Sub architecture, and .NET technologies.
  • Experience in at least one programming language: C#, Java, Ruby, JavaScript, PHP, Python, or Node.js.

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