Subject Matter Expert-Advanced Technical Support
1 dia atrás
This position will be a valuable resource for technical support analysts to resolve complex problems requiring advanced expertise.
The role involves providing in-depth technical resolution on PC hardware and software issues, as well as supporting applications, network, server, and security functions.
Responsibilities include escalating issues that require extensive troubleshooting, investigation, or time for resolution, maintaining the company's knowledge base documents, and participating in projects and incident reviews to enhance service levels.
- Escalating Issues: Identify and escalate issues that require advanced troubleshooting, investigation, or time for resolution.
- Technical Resolution: Provide advanced end-user technical resolution on PC hardware and software issues.
- Application Support: Support applications, network, server, and security functions where interaction is required with IT functional teams.
- Maintenance of Knowledge Base: Maintain Solutions Center owned knowledge base documents.
- Project Participation: Participate in projects and incident reviews to enhance service levels.
Proven experience in technical support with a focus on advanced problem-solving skills and technical expertise.
Ability to work effectively in a team environment and provide coaching and mentoring to junior staff members.
BenefitsThis role offers opportunities for career growth and professional development, including training and mentorship programs.
Additionally, this position provides a chance to work on various projects and contribute to the improvement of technical support services.
OthersThis role requires strong communication and interpersonal skills to effectively interact with team members and customers.
As a Subject Matter Expert-Technical Support, you will have the opportunity to make a significant impact on the quality of technical support services provided by the company.
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