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Managed Services Consultant

2 meses atrás


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About Brennan IT

Brennan IT is a leading Australian-owned systems integrator, renowned for its open and diverse culture that values performance and empowers its team members to bring new ideas to the table.

Our Culture

We pride ourselves on being a company that leads, not follows. Our people are unique, considerate, supportive, trusting, and accepting, making us a great place to work. This approach has enabled us to become the largest Australian-owned systems integrator in Australia.

What We Offer

We provide an excellent remuneration package and benefits, including:

  • A strong culture underpinned by values that are truly lived every day.
  • An environment that embraces learning and development of all employees.
  • Flexibility to work in the way that brings out the best in you.
  • The ability to do what you love, in an environment that supports you.
  • A focus on health and well-being.

The Role

We are seeking a highly skilled Managed Services Consultant to work with our enterprise-level clients and infrastructure. As a key member of our team, you will be empowered to become a true Subject Matter Expert (SME) and develop and maintain strong relationships with your key clients.

Key Responsibilities

As a Managed Services Consultant, you will be responsible for:

  • Building and maintaining client relationships by providing smart technology solutions to a Level 2 standard.
  • Being responsible for case ownership and resolving tasks in a timely manner, adhering to Brennan IT standards, Service Level Agreements (SLAs), and client expectations.
  • Adhering to ITIL processes, including Change Management, Incident Management, Knowledge Management, and Major Incident Management.

Requirements

To be successful in this role, you will need:

  • Preferably 4+ years' experience in a similar Consulting role, although those with more experience or less are welcome to apply.
  • VMware product stack, deploying and configuring ESXi, vCentre virtual appliances.
  • Active Directory and Windows Server knowledge, specifically DHCP, DNS, AD/FS, and HyperV.
  • Strong Microsoft Azure, Intune, SCCM, and/or AWS knowledge is essential.
  • Experience in managing and in-depth troubleshooting O365/M365 environments.

Desirable Skills

While not essential, the following skills would be highly advantageous:

  • Nutanix HCI Platform knowledge, including the ability to deploy and manage VMs using Prism Central.
  • Demonstrable PowerShell abilities.
  • Citrix product stack, deploying and configuring Citrix Apps and Desktops (formerly XenApp and XenDesktop) and Citrix ADCs (Netscalers).
  • Knowledge and exposure to an MSP ticketing system such as Service Now, ZenDesk.
  • A strong sense of ownership, being responsible, self-motivated, proactive, and disciplined in your approach to work.
  • Excellent prioritisation, diagnosis, and root cause analysis skills.
  • Strong problem-solving skills.
  • Demonstrated initiative, adaptability, maturity, and sound judgment.
  • Excellent telephone manners, written communication skills, and customer service.

Brennan IT is an Equal Opportunity Employer