Senior Director, Payment Operations

Há 6 dias

Rondônia, Brasil beBeePayment Tempo inteiro R$1.200.000 - R$1.680.000

Global SaaS and Subscription Continuity Specialist

We are looking for a Head of Payments to lead the strategy, operations, and optimization of payment systems across multiple high-volume products.

This position combines hands-on execution with strategic ownership, especially within high-risk billing environments.

  • Develop the Payments Roadmap: Create a comprehensive payments plan aligned with the product lifecycle, compliance requirements, and user experience.
  • Improve Billing & Revenue Recovery: Manage renewal logic, cascading retries, dunning flows, and payment orchestration. Enhance authorization and recovery rates while reducing churn and involuntary failures.
  • Manage Chargebacks & Fraud Prevention: Maintain chargeback ratios below card network thresholds. Operate tools like Verifi, Ethoca, Stripe Radar, and Sift. Build defensive strategies and manage disputes effectively.
  • Enhance Revenue Continuity: Use data-driven methods to increase billing success and minimize revenue leakage across platforms, geographies, and processors.
  • Cultivate Vendor Relationships: Act as the primary point of contact for Stripe, PayPal, and other payment providers. Manage negotiations, risk flags, MID usage, and build system redundancy.
  • Ensure Compliance: Collaborate with product and legal teams to meet evolving global standards including Visa/MC, FTC, PCI-DSS, and PSD2/SCA, with a focus on continuity billing and renewals.
  • Monitor Metrics & Maintain Stability: Track KPIs such as authorization rates, churn, recovery %, and dispute ratios. Build dashboards, run experiments, and collaborate with tech teams to prevent payment-related issues before they escalate.
  • BUILD AND LEAD A PAYMENTS TEAM: Recruit and manage a lean team of analysts and fraud specialists. Focus on operational efficiency and resilience, not headcount.

The ideal candidate will have 5+ years of experience managing payments or recurring billing systems in subscription-based or trial-to-paid digital businesses.

We are seeking someone with deep operational knowledge of high-risk environments, such as nutra, gaming, adult, or similar.

Experience working with fraud and dispute tools: Verifi, Ethoca, Stripe Radar, Sift, etc. is highly valued.

A strong understanding of global compliance frameworks: Visa/MC mandates, FTC guidelines, PCI-DSS, SCA/PSD2 is essential.

A solid grasp of billing metrics: authorization rate, recovery %, churn, dispute ratio is required.

Comfortable working with data tools (Looker or similar) is an advantage.

Ability to perform under pressure in a fast-paced, performance-driven environment is a must.

Key qualifications include:

  • Proven expertise with Stripe, PayPal, and alternative processors
  • Strong track record optimizing subscription billing flows, churn reduction, and revenue recovery

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