Digital Transformation Leader
1 dia atrás
Senior Director B2B Platform
Key Responsibilities:- B2B Digital Platform Expansion: Spearhead the expansion of digital platforms across Latin America, leveraging existing solutions from bottlers and third-party developments.
- Develop and implement new order taking/generation models to provide flexibility required by customers and consumers, including advanced analytics/AI-based solutions.
- Implement mechanisms to improve service models' flexibility to match customer expectations.
- Enhance customer loyalty by ensuring compliance with KOS priority portfolios by channel, execution guidelines, and price suggestions.
- Partner with Bottlers to strategize and deliver personalized superior experiences for customers in the digital sphere.
- Lead the development and implementation of credit solutions to increase coverage of KO portfolio with a potential growth of 3% in net sales revenue.
- Deployment of digital solutions to improve customer satisfaction.
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