Telecom Operations Specialist
Há 3 dias
We are seeking a highly skilled and motivated Telecom Operations Specialist to join our team at Infobip Group. As a key member of our Platform Operations team, you will be responsible for ensuring the smooth operation of our CPaaS platform, focusing on registration and maintenance tasks.
Key Responsibilities- Registration of traffic worldwide, ensuring accurate and timely processing of customer sender registration requests.
- Administration of Infobip senders database, maintaining organized records and files to document actions and processes.
- Providing traffic security and control through content restrictions and template registration.
- Specializing in region-specific or product-based registration processes, ensuring compliance with defined processes.
- Ordering numbers (VLN/SC) and enabling setup for 2-way communication between our customers and end users.
- OTT traffic registration for various messaging channels, including WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, Internet of Things, Rich Content SMS, Mobile Identity, and Google Business Messages.
- Ensuring data accuracy and maintaining detailed records and files to document actions and processes.
- Cooperating with other departments to ensure compliance in all aspects of defined processes.
- Providing high-quality customer support, ensuring great customer experience.
- Advanced English language proficiency.
- Good communication skills.
- Proactivity and attention to detail.
- Experience in Back Office, Customer Support, or Call Center (plus).
- Intermediate level of Excel.
- Portuguese proficiency is a plus.
Infobip Group is a global leader in Omni-channel engagement, powering a broad range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security. We help our clients and partners overcome the complexity of consumer communications, grow their business, and enhance customer experience – all in a fast, secure, and reliable way.
Our team is passionate about mobile technology, software development, and global business. We are committed to creating a diverse workplace and are proud to be an equal-opportunity employer.
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