
Strategic Account Manager
Há 3 dias
About This Role:
As a key member of our team, you will be responsible for ensuring the success and satisfaction of our customers. Your primary goal will be to build strong relationships with our clients, understanding their needs and providing tailored solutions that meet their objectives.
">- Key Responsibilities:
- Manage a portfolio of strategic accounts, developing a deep understanding of each customer's unique requirements and delivering value through proactive communication and support
- Work closely with cross-functional teams to ensure seamless delivery of WATI's solutions, identifying opportunities to enhance customer experiences and drive business growth
- Develop and implement strategies to reduce churn, identify expansion opportunities, and achieve measurable ROI for our customers
- Provide consultative support to help customers maximize the potential of WATI's platform, aligning our solutions with their business goals and objectives
- Familiarity with WhatsApp Business API or similar platforms is preferred
- Fluency in Spanish and English (Portuguese is a plus)
- 3+ years of experience as a Customer Success Manager, preferably in a SaaS or startup environment
- Strong understanding of LATAM market dynamics, business culture, and digital communication trends
This role requires a high degree of autonomy, flexibility, and adaptability, with a focus on delivering exceptional customer outcomes and driving business results. If you are a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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