Workforce Planning Specialist

Há 5 dias


São Paulo, São Paulo, Brasil Ten Lifestyle Group Tempo inteiro
Job Summary

Ten Lifestyle Group is seeking a highly skilled Workforce Management Analyst to join our global team. As a key member of our operations team, you will play a critical role in ensuring the reliability and consistency of our 24-7 service through effective staffing and planning.

You will use data, scheduling, and forecasting tools to determine our ongoing staffing requirements, ensuring we consistently meet our core service level agreements (SLAs) and deliver best-in-class service at a cost-effective level.

Key Responsibilities
  • Provide daily and hourly resource planning to ensure optimal staffing levels.
  • Develop and maintain standardized reporting and analytical support to ensure a clear understanding of resourcing needs across the organization.
  • Analyze staffing and SLA data to ensure effective scheduling and forecasting.
  • Manage changes to skill sets and training programs to ensure alignment with business needs.
  • Ensure compliance with local laws and regulations regarding breaks and scheduling.
  • Investigate SLA failures and develop remedial actions to prevent recurrence.
  • Maintain and update rota rules to ensure accuracy and efficiency.
  • Provide regular reporting and analysis to support business decision-making.
Requirements
  • Strong knowledge of workforce planning and optimization, with experience using industry-leading Workforce Management platforms.
  • High fluency in using data to provide quick and effective analysis and forecasting, including Microsoft Excel.
  • Fluency in English.
  • Completed graduation.


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