Workforce Planning and Operations Coordinator

Há 4 dias


São Paulo, São Paulo, Brasil TikTok Tempo inteiro
About the Role

TikTok is seeking a highly motivated and detail-oriented individual to join our Trust & Safety team as a Workforce Management Intern. As a key member of our team, you will play a crucial role in assisting with workforce planning and workflow management tasks, gaining experience in operational efficiency.

Key Responsibilities
  • Assist in workforce planning and workflow management tasks, gaining experience in operational efficiency.
  • Utilize tools for data analysis and reporting, presenting analytical results in concise documents to provide insights or solutions.
  • Support strategic thinking initiatives, contributing to the development of creative solutions for budget and workforce management.
  • Help manage multiple tasks concurrently, navigating ambiguity and prioritizing effectively.
  • Assist in project and program management, supporting the execution of budget and workforce plans with internal and external stakeholders, identifying risks, and providing contingency plans.
  • Collaborate with stakeholders to influence and achieve positive outcomes.
Requirements
  • Basic proficiency with data collecting tools with a willingness to learn and apply data analysis skills.
  • Ability to manage multiple tasks concurrently and handle ambiguity.
  • Willingness to learn workforce planning and workflow management.
  • Strong analytical skills with attention to detail.
  • Excellent organizational and time management abilities.
  • Ability to work effectively in a team environment.
Preferred Qualifications
  • Experience with MS Excel for data analysis and reporting.
  • Experience in project or program management with the ability to identify risks and develop contingency plans, and in stakeholder management, with strong collaboration and influencing skills.
  • Previous internship or work experience in scheduling, operations, or a related field.
  • Familiarity with scheduling software or tools.
  • Experience in a high-volume, fast-paced environment.


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