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Bilingual Operations Coordinator

2 meses atrás

São Paulo, São Paulo, Brasil Teleperformance Tempo inteiro
About Teleperformance

Teleperformance is a leading global provider of customer experience solutions, offering a range of services to help businesses deliver exceptional customer experiences.

Job Summary

We are seeking a highly skilled and experienced Operations Coordinator to join our team in São Paulo, Brazil. As an Operations Coordinator, you will be responsible for leading operational teams to ensure the efficiency and quality of services provided.

Key Responsibilities
  • Lead operational teams to ensure the efficiency and quality of services provided.
  • Develop and implement strategies to optimize processes and achieve goals.
  • Monitor and analyze performance indicators, identifying areas for improvement and growth opportunities.
  • Collaborate with other areas to ensure integration and alignment of operations.
  • Stay up-to-date with best management practices and market trends.
Requirements
  • Proven experience as an Operations Coordinator, with solid knowledge in team management and operational processes.
  • Desirable experience with Social Media for a complete approach to operations.
  • Mastery of Call Center Operational Indicators, with ability to analyze and optimize results.
  • Intermediate/advanced knowledge of the Office Package is desirable.
  • Availability to work in person in São Paulo, Brazil.
  • Advanced or fluent English.
What We Offer

As a Teleperformance employee, you will have the opportunity to work in a dynamic and collaborative environment, with a focus on delivering exceptional customer experiences. We offer a range of benefits, including competitive compensation, opportunities for professional growth and development, and a positive and inclusive work culture.