Bilingual Operations Supervisor

Há 2 dias


São Paulo, São Paulo, Brasil Teleperformance Brasil Tempo inteiro
Teleperformance Brasil: Career Opportunity for Bilingual Operations Supervisor

We are seeking a skilled and experienced Bilingual Operations Supervisor to join our team in Lapa/SP. As a key member of our operations team, you will be responsible for leading and motivating service teams to deliver exceptional customer service.

Key Responsibilities:
  • Lead and motivate service teams to ensure excellence in customer service
  • Monitor and analyze performance indicators to identify opportunities for improvement
  • Provide support and guidance to employees to promote a collaborative and productive work environment
  • Collaborate with other areas to implement integrated service strategies
  • Stay up-to-date on leading best practices and trends in the customer service industry
Requirements:
  • Proven experience as a Customer Service Supervisor, preferably in a Call Center environment
  • Experience with Social Media preferred for an integrated approach to customer service
  • Mastery of Call Center Operational Indicators, with the ability to analyze and optimize results
  • Intermediate/advanced knowledge of the Office Package is desirable
  • Availability to work in person in Lapa/SP
  • Advanced or fluent English

If you are a results-oriented leader with a passion for developing talent and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume to us and take the first step towards a rewarding career with Teleperformance Brasil.



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