Bilingual Operations Supervisor
Há 2 dias
We are seeking a skilled and experienced Bilingual Operations Supervisor to join our team in Lapa/SP. As a key member of our operations team, you will be responsible for leading and motivating service teams to deliver exceptional customer service.
Key Responsibilities:- Lead and motivate service teams to ensure excellence in customer service
- Monitor and analyze performance indicators to identify opportunities for improvement
- Provide support and guidance to employees to promote a collaborative and productive work environment
- Collaborate with other areas to implement integrated service strategies
- Stay up-to-date on leading best practices and trends in the customer service industry
- Proven experience as a Customer Service Supervisor, preferably in a Call Center environment
- Experience with Social Media preferred for an integrated approach to customer service
- Mastery of Call Center Operational Indicators, with the ability to analyze and optimize results
- Intermediate/advanced knowledge of the Office Package is desirable
- Availability to work in person in Lapa/SP
- Advanced or fluent English
If you are a results-oriented leader with a passion for developing talent and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume to us and take the first step towards a rewarding career with Teleperformance Brasil.
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