
Senior Operations Manager
Há 5 dias
We are seeking a skilled and experienced Operations Manager to lead our Outbound operations team. The ideal candidate will have a strong track record of managing teams, driving process improvements, and delivering results in a fast-paced distribution center environment.
Responsibilities:- Lead and manage a team of associates across multiple shifts
- Drive operational excellence through the management of key performance indicators (KPIs) such as productivity, quality, and safety metrics
- Implement and maintain standardized work processes to ensure consistent performance
- Conduct daily shift meetings and communicate business updates to the team
- Manage workforce planning and staffing to meet business demands
- Lead problem-solving initiatives using lean/six sigma methodologies
- Ensure compliance with safety protocols and workplace standards
- Train and develop first-level associates and supervisors
- Collaborate with support teams to drive continuous improvement
- Manage performance through data analysis and actionable insights
- Bachelor's degree or equivalent
- Experience managing teams and leading process improvements
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- Speak, write, and read fluently in English
- Employee and performance management experience
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Work-life balance and flexible scheduling
- A supportive and inclusive work environment
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