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Digital Transformation Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil Pandora Tempo inteiro
Job Description

Pandora is seeking a highly skilled Retail Tech Analyst to join our team in Brazil. As a key member of our Retail & Tech Operations organization, you will play a crucial role in delivering digital store operations services to our stores in the cluster.

Key Responsibilities
  • Stakeholder Management: The successful candidate will serve as a focal point for retail stakeholders in the clusters and markets, collaborating closely with local retail business stakeholders and key resources.
  • Service Management: You will be responsible for ensuring timely, effective IT service delivery, fulfilling SLAs and KPIs in collaboration with relevant teams.
  • Project Management: As a Retail Tech Analyst, you will help delivery managers drive the operational aspects of new store openings and other related store activities.
Requirements
  • Education: Bachelor's degree in IT or a related field, or equivalent combination of experience and education.
  • Experience: Strong experience of 3-5 years working with international retail IT.
  • Language: Highly proficient in English and Portuguese, with Spanish or other languages being a plus.
  • Skills: Strong service management and stakeholder management skills, with experience in fiscal services and project management.