Fitness Industry Business Operations Specialist
2 semanas atrás
We're revolutionizing the fitness & wellness industry, and we're looking for talented professionals to help us achieve our mission. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts.
**About Our Team**:
We drive sales of Mindbody software and ClassPass inventory, but that's not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.
**The Role**:
This position provides an exciting opportunity to work with a diverse partner base across Brazil, delivering outstanding service to our fitness and wellness partners (studio, gym, wellness, etc.). You will be responsible for troubleshooting partner issues, interacting with our systems to solve partner problems, and finding creative ways to maintain an optimum service level.
In this role, you will have the opportunity to learn the ins and outs of ClassPass and the fitness and wellness industry, develop client management skills, and cultivate relationships with select partners.
**Key Responsibilities**:
- Deliver exceptional customer support to our partners
- Assist with transactional partner support, including case resolution, scheduling, integrations, payments, and troubleshooting
- Support Account Manager-owned key accounts
- Drive ad-hoc tasks to support partners and partner-facing teams
**Requirements & Qualifications**:
- Native Portuguese language proficiency
- Advanced English language skills are a plus
- Detail-oriented approach to executing tasks and ability to manage multiple projects at once
- Technical experience in CRM systems (SalesForce), Excel, Word, Powerpoint, Keynote, etc.
- Autonomous and self-learner
- Proficient in Excel
**Why Work with Us?**
Mindbody is committed to fostering a culture of diversity, equity, and inclusion. We strive to create an environment where everyone feels valued and supported. As a member of our team, you'll have access to competitive compensation and benefits, including a salary range of R$ 8,000 - R$ 12,000 per month, depending on your level of experience and qualifications.
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