Building Solutions Expert
Há 7 dias
The role of a Technical Account Manager is to empower teams by providing advanced solutions and professional services.
Key Responsibilities- Serve as the primary technical liaison for high-value customers, understanding their goals and proactively identifying solutions to meet their needs.
- Build strong relationships that drive customer satisfaction, retention, and loyalty.
- Act as a subject matter expert on software solutions, providing advanced troubleshooting and guidance.
- Collaborate with internal teams to champion customer feedback and influence product development.
- Partner closely with clients to maximize the value of software solutions in their workflows.
- Represent the company in online communities and forums, showcasing thought leadership and fostering engagement.
- Own escalated customer issues from start to resolution, ensuring clear communication at every step.
- Conduct research and collaborate with development teams to implement sustainable solutions for recurring challenges.
- Mentor junior team members by sharing expertise and fostering a culture of continuous learning within the team.
- Create technical documentation and best practices to empower customers and internal teams alike.
- 3+ years in Technical Support or Technical Account Management roles (Tier 2 experience preferred) or 3+ years of experience working with software solutions in an architectural studio, as a BIM Coordinator or BIM Manager.
- Proven success managing large accounts with a focus on customer satisfaction and retention.
- Deep technical expertise and experience with software solutions.
- Professional proficiency in English (written and verbal).
- A dynamic work environment where innovation thrives.
- Opportunities for professional growth through training, mentorship, and career development programs.
- A supportive team culture that celebrates diversity, creativity, and collaboration.
- The chance to work on impactful projects that make a difference in the lives of professionals worldwide.
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