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Senior Project Coordinator

Overview:

We are seeking a Senior Project Coordinator to lead complex projects from inception through completion, ensuring they meet or exceed client expectations, budget constraints, and quality standards. The ideal candidate will have significant leadership responsibilities, strong project management skills, and excellent interpersonal and communication skills.

Key Responsibilities:
  • Client Engagement Excellence: Serve as the lead point of contact for major clients, nurturing long-term relationships with stakeholders at all levels, including C-suite executives.
  • Project Leadership: Oversee the delivery of complex projects, ensuring alignment with both client objectives and internal goals.
  • Methodology Enhancement: Contribute to the refinement and evolution of project delivery methodologies to enhance efficiency and effectiveness across client engagements.
  • Team Development and Mentorship: Mentor and support the development of junior team members, fostering a culture of continuous improvement and professional growth.
Qualifications:
  • English speaking
  • Over 5+ years of proven experience in client-facing roles in a consultancy or professional services environment, with significant leadership responsibilities.
  • Demonstrated ability to manage complex projects and multiple engagements simultaneously.
  • Exceptional leadership skills, with experience mentoring team members and advancing organizational capabilities.
  • Strong strategic and analytical thinking skills.
  • Excellent interpersonal and communication skills, capable of working effectively with both clients and internal teams.
Benefits:

Zendesk offers a dynamic and inclusive work environment, flexible hours, remote work options, and opportunities for professional growth and development. Our hybrid approach enables you to balance work and personal life while contributing to a mission-driven organization that simplifies complexity and enables meaningful connections.

About Us:

We believe in empowering conversations and providing appreciative support. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.