Administrative Operations Specialist

We are seeking a seasoned Administrative Operations Specialist to oversee our Market Operations team's day-to-day activities.

The successful candidate will play a pivotal role in ensuring seamless operations, enhancing customer experiences, and driving continuous process improvement initiatives.

Key responsibilities will encompass coordinating daily planning and preparation for swift unit turnover, managing the move-in process to guarantee a seamless guest experience, and collaborating with internal and external teams to promptly resolve urgent maintenance issues.

• Coordinate Move-In activities to ensure a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
• Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
• Communicate effectively with clients to ensure a positive guest experience.
• Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
• Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
• Review, validate, and dispute reports sent from vendors post-move out.
• Calculate and communicate any charges post-stay from our vendors.
• Ensure timely handling of all issues in line with internal Service Level Agreements.
• Identify common guest pain points and contribute to continuous process improvement initiatives.
• Provide regular feedback to Team Leaders and managers to address needs and resolve issues.

• Bachelor's degree in business, hospitality, operations, or a relevant field.
• 2-4 years of working experience with solid operational exposure.
• Proficiency in computer skills.
• Strong organizational, problem-solving, and multitasking skills.
• Excellent attention to detail and communication skills.
• Experience in hospitality and start-ups is a plus.
• Prior experience in customer-facing roles is advantageous.

What We Offer:

• A competitive compensation package.
• Opportunities for career growth and professional development.
• A dynamic and collaborative work environment.
• A chance to make a meaningful impact on our guests' experiences.

How to Apply:

1. Submit your resume and cover letter via our online application portal.
2. Provide detailed examples of your previous work experience and achievements.
3. Highlight your relevant skills and qualifications.

Equal Employment Opportunity:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.