
Export Support Professional
Há 2 dias
Job Overview:
We are seeking a highly skilled and experienced Customer Service Specialist to join our team. As a key member of our logistics department, you will be responsible for resolving customer inquiries and issues efficiently while maintaining a professional demeanor.
- Respond promptly to customer emails, phone calls, and other correspondence in a timely and courteous manner.
- Provide accurate and reliable information to customers regarding product availability, pricing, and delivery timelines.
- Document all customer interactions, issues, and resolutions in our CRM system for future reference.
- Collaborate with internal teams to ensure seamless communication and resolve any discrepancies or concerns.
- Stay up-to-date with product knowledge, service procedures, and industry trends to provide the best possible support to our customers.
Requirements:
To be successful in this role, you will need:
- A degree in a relevant field such as administration, engineering, economics, or foreign trade.
- Fluent English and Spanish language skills, with the ability to communicate effectively with customers and colleagues.
- Desirable knowledge of parts logistics and experience in customer service and logistics processes.
- Proficiency in CRM tools and data analysis software.
What We Offer:
As a valued member of our team, you can expect:
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A collaborative and dynamic work environment.
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