Customer Service Representative
Há 1 mês
We are Blaze, the fastest-growing casino in LATAM, and we are seeking a skilled Customer Service Representative to join our team.
As a Customer Service Representative, you will be responsible for providing exceptional support to our customers through various communication channels. Your primary goal will be to ensure that our customers have a positive experience with our platform, resolving any issues or concerns they may have in a timely and professional manner.
Key Responsibilities:
- Welcome and engage customers in conversation to build positive relationships
- Respond to requests and/or concerns via chat or email
- Build trust with customers by going above and beyond with customer service
- Maintain and keep platforms free from any inappropriate or illegal content
- Ensure that customers adhere to the game rules and regulations
- Provide accurate information about our products and services
Requirements:
- A native Portuguese speaker
- Fluent English speaker
- Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and problem-solving skills
- Ability to find the positive in any situation
- Attentiveness and patience
- Ability to multitask, prioritize and manage time effectively
- Interpersonal and customer service skills
- Willingness to achieve goals and self-improvement
- Willing to work on a shifting schedule, weekends and holidays
Work Schedule:
- Schedule coverage is 40 hours and can go up to 44 hours per week
Benefits:
- 100% Remote work
- Paid time off
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