Data Technician

Há 6 dias

Brasília, Distrito Federal, Brasil SupportYourApp Tempo inteiro

Job Summary

We are seeking a highly skilled and detail-oriented Data Technician to join our team at SupportYourApp. As a Data Technician, you will play a critical role in ensuring the accuracy and completeness of our clients' data.

Key Responsibilities

  • Provide technical support to clients utilizing our products and services
  • Process and validate GTFS exports to ensure data accuracy and compliance with standards
  • Set up, configure, and troubleshoot Interactive Maps for clients
  • Configure and troubleshoot HTML timetables for effective client use
  • Identify, document, and file bugs as they arise during product usage
  • Review datasets against GTFS standards for accuracy and completeness
  • Create and maintain GTFS datasets, ensuring compliance with standards
  • Communicate with agencies to address questions and concerns about their services

Requirements

  • Excellent English skills (at least C1 for both spoken and written)
  • Minimum of 6 months experience working with data entry, analysis, and management;
  • Experience using CRM systems or Kanban-style project management tools (e.g., Asana, Trello, etc.)
  • Experience in Customer Support
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Preferred Qualifications

  • Familiarity with HTML, SQL and/or basic coding
  • Familiarity with transit data

What We Offer

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

About Us

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

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