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Technical Support Specialist
2 meses atrás
Unlock Your Potential as a Data Technician
Are you passionate about the world of technology and eager to take your skills to the next level? Do you have a knack for problem-solving and a desire to work in a multicultural and multilingual environment?
We're looking for a highly motivated and detail-oriented Data Technician to join our team at SupportYourApp. As a Data Technician, you will play a critical role in providing technical support and ensuring the accuracy and completeness of our clients' data.
Key Responsibilities:
- Provide technical support to clients utilizing our products and services
- Process and validate GTFS exports to ensure data accuracy
- Set up, configure, and troubleshoot Interactive Maps for clients
- Configure and troubleshoot HTML timetables for effective client use
- Identify, document, and file bugs as they arise during product usage
- Review datasets against GTFS standards for accuracy and completeness
- Create and maintain GTFS datasets, ensuring compliance with standards
- Communicate with agencies to address questions and concerns about their services
Requirements:
- Excellent English skills (at least C1 for both spoken and written)
- Minimum of 6 months experience working with data entry, analysis, and management;
- Experience using CRM systems or Kanban-style project management tools (e.g., Asana, Trello, etc.)
- Experience in Customer Support
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
What We Offer:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
About Us:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. We're committed to providing our team members with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. If you're passionate about technology and eager to take your skills to the next level, we encourage you to apply for this exciting opportunity.
