Field Service Support Specialist
1 dia atrás
At Softtek, we are seeking a highly skilled Field Service Support Specialist to join our team. As a Field Service Support Specialist, you will be responsible for providing technical support to our customers, ensuring that their issues are resolved in a timely and efficient manner.
Key Responsibilities:- Provide technical support to customers via phone, email, and in-person
- Troubleshoot and resolve technical issues related to software, hardware, and network
- Collaborate with internal teams to resolve complex technical issues
- Document and track customer issues and resolutions
- 2+ years of experience in a technical support role
- Strong knowledge of software, hardware, and network technologies
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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