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Strategic Support Specialist

2 meses atrás

Brasília, Distrito Federal, Brasil Databricks Inc. Tempo inteiro
{"title": "Strategic Support Specialist", "content": "Job Summary

Databricks is seeking a highly skilled Strategic Support Specialist to join our team. As a key member of our support organization, you will be responsible for providing exceptional support to our largest strategic accounts.

Key Responsibilities:

  • Develop and maintain close relationships with strategic customers
  • Coordinate and prioritize business-critical cases and events
  • Project manage all open support cases to ensure forward progress
  • Facilitate correspondence with Engineering, Product Team, SMEs, and Accounts Teams to ensure timely resolution of issues
  • Directly engage on business-impacting situations and ensure recovery of functionality for customers

Requirements:

  • 3-5 years of customer-facing experience as a Technical Account Manager, Designated Support Engineer, or in related areas
  • Minimum 3 years' experience designing and developing, testing, and sustaining Python/Java/Scala-based applications
  • Demonstrated analytical and problem-solving skills, particularly in a distributed big data computing environment

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role.

", "lang_code": "en-US"}