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2 meses atrás
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Agfa-Gevaert. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our customers and internal staff.
Key Responsibilities- Technical Service and Support: Provide technical service and support to customers and internal staff on Agfa and 3rd party products, with a focus on direct customer contact and escalations.
- System Installation and Acceptance: Ensure professional system installation and acceptance, including site inspections, installation, and upgrades.
- Repair and Maintenance: Repair and fix issues in a timely and professional manner, in line with Service agreements.
- Knowledge Transfer: Ensure technical knowledge transfer to customers, dealers, and within the Agfa organization.
- Process Implementation: Implement best practice processes and procedures, including escalation, sign-off, problem logging, and service call handling.
- Customer Satisfaction: Ensure customer satisfaction on project implementation and issue handling.
- Call Screening: Screen calls (on-site/remote) and escalate when necessary to 2nd and 3rd tier support.
- Software Maintenance: Perform preventive/corrective maintenance on software.
- Customer Assistance: Assist internal and external customers on technical questions and issues.
- Upselling Opportunities: Identify opportunities for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required.
We are looking for a candidate with:
- Undergraduate education in a relevant field (e.g. engineering).
- 3 years of experience in the prepress segment, including repair and fix, installation/integration, and training.
- Strong computer skills, analytical skills, foreign languages, communication, self-motivation, teamwork, creativity, and flexibility.
This role is part of the Agfa-Gevaert organization, a leading company in the graphic arts and healthcare industries.
