Customer Support Specialist

2 semanas atrás


Brasília, Distrito Federal, Brasil 73 Strings Tempo inteiro
Job Title: Senior Associate - Customer Success

73 Strings is seeking a highly skilled Senior Associate to join our Customer Success team. As a key member of our team, you will be responsible for delivering exceptional support to our clients, ensuring their success with our product suite.

Key Responsibilities:
  • Provide expert support to clients, resolving complex issues and ensuring timely resolutions.
  • Collaborate with cross-functional teams to drive innovative solutions and improve client satisfaction.
  • Develop and maintain in-depth knowledge of our product suite, including financial products and valuation methodologies.
  • Engage with clients to understand their needs and provide tailored support to maximize their product utilization.
  • Contribute to the development of process improvements and best practices to enhance client support and overall team efficiency.
Requirements:
  • 3+ years of experience in client-facing roles, preferably in the financial industry.
  • Strong understanding of financial markets, securities, and valuation methodologies.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Ability to learn new technologies and financial products quickly.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
About 73 Strings:

73 Strings is a leading provider of AI-augmented solutions for alternative investments. Our mission is to empower investors and financial professionals with data-driven insights and efficient processes. We are committed to delivering exceptional support to our clients and fostering a collaborative and innovative work environment.


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