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Customer Support Specialist
2 meses atrás
We're RateHawk, a fast-growing international travel-tech company, and we're looking for a skilled Customer Support Representative to join our team. As a key member of our operations team, you'll play a vital role in ensuring our clients receive exceptional support and service.
Key Responsibilities:- Provide initial advice and support to B2B partners in Italian language via phone and email.
- Communicate with partners regarding ongoing cases, providing regular updates and collaborating with other teams to ensure seamless communication.
- Utilize CRM systems and internal databases efficiently to resolve customer inquiries and issues.
- Upper Intermediate level of English proficiency (spoken and written).
- Upper Intermediate level of Italian proficiency (spoken and written).
- Excellent soft skills, including kindness, empathy, stress-resistance, politeness, and responsibility.
- Ability to learn quickly and stay results-focused.
- A functioning computer and microphone.
- Remote work opportunities, allowing you to work from the comfort of your home.
- A dynamic and young team of super specialists who are passionate about travel and technology.
- A flexible schedule, with 2 days off after 2 days of work, from 3 p.m. to 3 a.m. Brazil time.
- A competitive salary of 600 EUR + up to 100 EUR in bonus KPI.
- Challenging tasks that will elevate your professional skills and knowledge.
- Continuous learning opportunities, including access to seminars, trainings, and conferences.
- Corporate discounts on hotels and other services.
- Application and CV review.
- Hireflix video interview.
- Internet speed test.
- Meeting with our HR team.
- Interview results and offer.
If you're passionate about travel and technology, and you're looking for a challenging and rewarding role, we'd love to hear from you. Apply now and let's create amazing travel experiences together
