Customer Support Specialist

Há 7 dias


Brasília, Distrito Federal, Brasil Supportyourapp Tempo inteiro

**Unlock your potential in a dynamic and multicultural environment**

As a Customer Support Consultant at SupportYourApp, you will be part of a global team that provides premium outsourced customer support for IT companies worldwide.

**Key responsibilities:**

  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

**Requirements:**

  • Native Japanese and English communication skills
  • At least 6 months of experience in a customer support role
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

**Nice to have:**

  • Experience with CRM systems
  • Experience in crypto/finance

**Benefits and perks:**

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

**About us:**

SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We welcome people with various backgrounds and experiences. If you're passionate about the world of tech and want to be part of a dynamic team, send your CV in English, pointing out your outstanding skills.



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