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Technical Support Specialist
2 meses atrás
We are seeking a highly skilled Technical Support Specialist to join our team at Techruiter. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities- Customer Support: Provide timely and effective technical support to customers via phone, email, or chat, resolving their issues and concerns.
- Issue Resolution: Troubleshoot and resolve complex technical issues, collaborating with internal teams as needed to ensure issues are resolved to the customer's satisfaction.
- Communication: Develop and maintain strong relationships with customers, providing clear and concise communication to ensure their needs are met.
- Process Improvement: Identify areas for process improvement and implement changes to enhance the customer support experience.
- Technical Skills: Proficient in Python (Fast API), Go, Typescript, React, React Native, GCP.
- Experience: 2-3 years of professional experience in technical support or a related field.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and courteous manner.
- Opportunity to Grow: The opportunity to work with a dynamic team and contribute to the growth and success of Techruiter.
- Competitive Compensation: A competitive salary and benefits package.
- Professional Development: Opportunities for professional development and growth within the company.
