Technical Support Specialist
Há 2 horas
Unlock Your Potential in Tech Support
At SupportYourApp, we're seeking a skilled Technical Support Consultant to join our multicultural and multilingual team. As a Technical Support Consultant, you'll provide exceptional technical support via calls, chats, and emails, resolving support inquiries of various difficulties and ensuring customers' satisfaction with any interaction.
Key Responsibilities:
- Provide technical support via various communication channels
- Resolve complex technical issues and gather data to improve support processes
- Maintain working knowledge of our clients' products and services
- Ensure secure handling of customers' sensitive information
- Communicate with developers and other departments to identify and troubleshoot technical issues
Requirements:
- Excellent English communication skills (at least C1 for both spoken and written)
- Prior experience in tech support, desktop support, or a similar role
- Strong troubleshooting and problem-solving skills, attention to detail
- Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
- Basic understanding of cybersecurity, working experience with ISP
- Customer-oriented and responsible attitude
- Excellent interpersonal skills
Preferred Qualifications:
- Experience with Zendesk or similar CRM systems
- Experience with engineers
- Degree in computer science or information technology
- Certification in Microsoft, Linux, or Cisco
- Experience with remote desktop applications and help desk software
Benefits and Perks:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
About SupportYourApp:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills. Visit our website: www.supportyourapp.com
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