Program Operations Manager

2 semanas atrás


Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

Job Description:
As a Program Operations Manager at Wipro Limited, you will serve as the liaison between clients and our development and operational teams.

Main Responsibilities:
• Proactively update and flag emerging issues to clients, offering actions to mitigate and share best practices to drive the program forward.
• Optimize program operations with a focus on process management, key strategic initiatives, and ensuring basics are in place.
• Regularly coach and develop the team lead group, providing consistent messaging, coaching, performance management, and prioritization of tasks.
• Ensure the performance corridor of different markets is narrow and performance is consistent across markets within the same program.
• Ascertain that the quality assurance team ensures processes are in accordance with client expectations and contractually agreed quality audits are met.
• Share existing bottlenecks and challenges with quantified impact on operations, allowing for appropriate prioritization.
• Clearly outline current performance drivers for the program(s) and actions to improve.
• Liaise with the client Program Manager to ensure Vendor's Personnel meets client recommended requirements.

Additional Requirements:
• Diverse experience in scalable operations and sales environments, ideally with experience in managing internal and external stakeholders to drive results.
• Strong collaboration skills across functions and regions, with the ability to adapt to a fast-paced, international work environment and a passion for making an impact and sharing best practices.
• Exceptional communication and presentation skills, with the ability to articulate the story and drivers behind positive or negative performance trends tied to tangible actions.
• Strong critical and analytical thinking with an entrepreneurial and proactive mindset, with the ability to effectively prioritize tasks and manage time under high-pressure situations.

Requirements:
• Fluency and excellent communication skills in English.



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