Advanced Networking Professional

1 semana atrás

Colômbia, Brasil beBeeCybersecurity Tempo inteiro US$70.000 - US$120.000
Senior Network Engineer Role

We are seeking a seasoned senior network engineer to join our team.

The ideal candidate will have experience in the field of configuration and troubleshooting of Dell EMC Servers, VMware virtualization (vSphere), Cybersecurity (Threat Detection and Secure Remote Access), Industrial Data Centers and other Industrial Networks by phone, chat, or email.

The responsibilities of this role include providing technical support to customers or field personnel, managing customer interactions, capturing issue/resolution/steps taken to troubleshoot within Service Ticket notes, accomplishing the Knowledge-Centered Support (KCS) process and following up with customer(s) promptly.

This role also involves interacting and supporting additional core areas of Automation, including controllers, operator interfaces, and networks.

In addition, the successful candidate will be responsible for updating and authoring Technical Notes and other documentation with solutions to commonly experienced problems, installation practices that create problems, how-to guides to improve customer satisfaction and acceptance.

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