Highly Skilled Technical Expert Wanted for Customer-Care Role

2 semanas atrás

Curitiba, Paraná, Brasil beBeeExcellence Tempo inteiro
Technical Excellence Required

As a Technical Support Engineer, you will be at the intersection of engineering and customer experience. With real ownership and autonomy, you'll play a crucial role in ensuring our customers receive a world-class experience.


Key Responsibilities:
  • Customer-Centric Problem-Solving: Act as a frontline engineer diagnosing, debugging, and solving complex issues related to our platform and integrations.
  • Proactive Issue Resolution: Identify systemic issues before they become customer-facing problems by monitoring usage trends and system health.
  • Root Cause Analysis: Work closely with Engineering and Product teams to identify root causes and ensure we're solving the right problems.
  • Bug Investigation and Reporting: Triage bugs, create detailed reproduction cases, and collaborate closely with engineering to deliver high-quality fixes.
  • Product Feedback Champion: Channel feedback from the field into tangible feature requests and product improvements that shape the roadmap.

Required Skills:
  • Advanced troubleshooting skills across frontend (React, TypeScript), backend (Node.js), APIs (REST/GraphQL), and databases (MongoDB, PostgreSQL).
  • Comfort working with AWS cloud services (EC2, S3, Lambda) and understanding CI/CD workflows.
  • Ability to write scripts, reproduce issues in code, debug logs, and analyze server-side and client-side issues.

Benefits:
  • Delivering delightful customer experiences.
  • Viewing customer problems as opportunities to learn and improve.
  • Explaining highly technical concepts to non-technical customers clearly and concisely.

Seniority Level:
  • Not Applicable

Employment Type:
  • Full-time

Job Function:
  • Information Technology

Industries:
  • Transportation, Logistics, Supply Chain and Storage

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